1. Introduction

Thank you for using our services. As we provide digital, automated, and non-tangible services, all purchases are subject to a stricter refund policy. This document explains how refunds are handled for wallet balance, failed orders, partial orders, and service usage.

1. Refund Eligibility (Unused Funds)

A refund can be issued only if:

• Funds are added to the wallet but remain unused

• A refund request is submitted within 15 days of adding funds

After 15 days, unused balance becomes non-refundable and must be used on the platform. All refunds (if approved) are processed only to the original payment method.

1. Non-Refundable Conditions

We do not provide refunds in the following cases:

• Order has already been placed or is in progress

• Funds are older than 15 days

• Incorrect link, username, or input provided by the user

• Delays caused by platform algorithm changes

• Drops, bans, or restrictions on the user's account

• Change of mind after placing the order

• Service performance depends on third-party platforms (e.g., social media apps)

Since services are digital and start processing automatically, manual cancellation may not be possible.

1. Order Refund & Credit Policy

Refunds for service orders are handled as follows:

• Completed Orders — No refund

• Partially Delivered Orders — Refund issued to wallet for remaining undelivered amount

• System-Cancelled Orders — Refund credited to wallet automatically

• User-Requested Cancellation — Not guaranteed due to instant processing

All refunds related to order performance are issued as wallet credits only, not to bank/UPI/PayPal unless it meets the unused-fund rule in Section 2.

1. Wallet Credit Policy

Money added to the wallet is considered service credit, not a cash balance.

• Wallet balance cannot be withdrawn unless eligible under Section 2

• Wallet balance is non-transferable between users

• Any refund from partially delivered or cancelled orders is issued as wallet credit

1. Automation & Processing Limitations

Our platform operates on a fully automated system integrated with external services. Once an order starts processing:

• Manual cancellation may not be possible

• Refunds are restricted due to instant API actions

• Results depend on third-party platforms outside our control

1. Chargebacks & Disputes

If a user initiates a chargeback after receiving services:

• The account may be permanently suspended

• Remaining wallet balance will be forfeited

• Legal action may be taken for fraudulent disputes

Please contact support first before opening any dispute.

1. Changes to This Policy

We may update this policy at any time without prior notice. Continued use of the platform implies acceptance of updated terms.

1. Contact Us

If you have questions about this Refund Policy, reach us at:

📧 Email: support@kruzby.com
🌍 Website: https://kruzby.com